About

FAQ

• Where is the store based?

  Longview, WA

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service, and the item that was ordered. International shipping delivery times may vary between 2 and 12 weeks depending on your country's customs regulations.

  a few words about shipping...

  Please verify that your address is current and complete. If you would like your order to go to another address, or company, person, etc. then please put that in the notes at the time of purchase or email the details to [email protected]. International and Canadian orders need to have phone numbers, and province names for customs forms.

• Do you accept orders placed outside of the US?

  Yes

  However, customers are responsible for any and all fees imposed including import taxes, duties, and other fees levied per the customs regulations of the buyer's country. International orders will have full value declared on customs forms. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs.

  Individual country import restrictions are found at

  pe.usps.com/text/imm/ab_toc.htm

  The buyer also needs to be aware that delays happen when your purchase is clearing customs. You will be provided a tracking code / customs number when your order is sent. It is the buyer’s responsibility to contact customs if any issues arise.

  Original shipping charges are not refunded for buyers who refuse items due to not wanting to pay the customs charges applied by their country. This also applies, if for any reason, customs officials refuse to forward your order, and said refund will occur - minus a 25% restocking fee - only after the order has returned to us complete. If issue is rectified and order is to be resent we will waive the restocking fee but shipping costs will need to be paid again.

• Do you do custom orders?

  Sorry, but not at this time.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.